Refund & Cancellation Policy
Service policy for SS06 SNAP. Last updated September 7, 2026. Local consumer law may provide additional rights.
This policy is designed to be clear before purchase. A guide or case review is a paid service, not a promise that Snapchat will change an enforcement decision.
Digital guides
If guide access cannot be delivered because of a verified technical problem, contact support with the Stripe receipt email. Refund eligibility is assessed before or after access as required by applicable law. A change in Snapchat’s decision is not guaranteed.
Private support
A full refund is available if payment is confirmed but the service cannot provide the purchased private case review. Requests made before the review begins may be cancelled or rescheduled after confirming the purchase record.
Rescheduling
Private support timing is agreed directly in WhatsApp. Use WhatsApp as soon as possible if you need to change an agreed time. One reasonable reschedule is normally offered when notice is provided before the agreed session.
Duplicate or unauthorized charges
Contact support immediately with the receipt email. Do not send card numbers, bank screenshots, or account credentials. Stripe’s dispute and fraud processes remain available.
Outcome limitations
A device restriction or account decision that remains unchanged does not by itself mean the purchased guide or completed review was not delivered.
How to request
Contact baraass06fix@gmail.com or the published WhatsApp number with the Stripe receipt email, purchased product, and a short non-sensitive explanation. Requests are reviewed promptly.